Privacy Policy

your privacy matters

At Puzzle Bliss (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (puzzlebliss.com). Whether you’re downloading a printable puzzle book or signing up for our newsletter, we’re committed to protecting your privacy and complying with applicable data protection laws. By using our site, you agree to the terms outlined below.

information we collect

We collect only what we need to serve you better. When you make a purchase, sign up for our newsletter, or browse our site, we may collect certain information to ensure you receive a smooth and secure experience. This includes basic contact details and website usage information.

Personal Information

When you voluntarily provide it, we may collect:

Your name
Email address
Billing information (processed through Stripe or PayPal)
Account credentials (if you create an account)

Automatically Collected Information

We may also automatically gather data about your device and browsing behavior using analytics tools such as Google Analytics. This includes:

IP address
Browser type and device
Time spent on pages
Pages visited
Referral sources

We collect personal and usage data to operate Puzzle Bliss effectively, offer downloadable products, and improve our services.

how we use your information

Your information helps us provide and improve our services. We use the data we collect to deliver your puzzles, improve the site, and keep you in the loop with offers or updates—always in a respectful, secure way to:

Fulfill orders and provide downloads
Send order confirmations and customer service communications
Deliver newsletters and updates (only if you opt in)
Improve website functionality and customer experience
Prevent fraud and ensure site security

We use your data to provide downloads, process transactions, and enhance your experience on our site.

legal basis for processing (gdpr)

We comply with GDPR for users in the EU/EEA. If you’re located in the European Economic Area, we rely on specific legal bases to collect and use your personal data.

These bases include:

Your consent (e.g., newsletter signup)
Contractual necessity (e.g., processing an order)
Our legitimate interest in improving the Puzzle Bliss experience
Legal obligations

We process your data legally and transparently under the rules of GDPR when applicable.

sharing your information

We respect your privacy—we don’t sell or rent your data. Puzzle Bliss does not share your personal information with third parties for marketing or advertising. We only share your data with trusted services that help us operate Puzzle Bliss smoothly.

These services include:

Google Analytics for anonymous site insights
Stripe and PayPal for secure payment processing
Email platforms for sending you updates and order info

All service providers are required to protect your data and follow privacy best practices.

We only share your data with trusted providers who help us run our business and never for advertising or resale.

data retention

We retain your data only as long as needed. We keep your personal information only for as long as necessary to fulfill orders, comply with laws, resolve disputes, and protect Puzzle Bliss from fraud or abuse.

You may contact us at any time to request deletion of your data, and we will process your request in accordance with applicable laws.

Your data isn’t kept forever—just long enough to meet legal and service-related needs.

Your Rights and Choices

You have control over how your personal information is collected, used, and stored. We believe in transparency and respect your right to understand and manage your data. Depending on where you live, certain laws provide you with specific rights regarding your personal information. At Puzzle Bliss, we are committed to honoring those rights and making the process easy for you.

Rights for California Residents (CCPA):

If you reside in California, you may have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request details about the categories of personal information we collect, the sources, the business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Access: You can request a copy of the specific pieces of personal information we hold about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions (such as completing a transaction or detecting fraud).
Right to Opt-Out of Sale: Puzzle Bliss does not sell your personal information, but this right is still provided for your protection.
Right to Non-Discrimination: You have the right to receive equal service and pricing even if you choose to exercise your privacy rights.

To submit a CCPA request, you can contact us at hello@puzzlebliss.com with the subject line “CCPA Request.”

Rights for EU/EEA Residents (GDPR):

If you reside in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) gives you the following rights:

Right of Access: You can ask us what personal data we hold and how we use it.
Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
Right to Erasure (“Right to Be Forgotten”): You can request that we delete your personal data in certain situations.
Right to Restrict Processing: You may ask us to stop processing your personal information in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, machine-readable format and transmit it to another controller.
Right to Object: You can object to how we process your data, including for direct marketing purposes.
Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority if you believe your rights have been violated.

If you wish to exercise any of these rights, please email us at hello@puzzlebliss.com. We may request verification of your identity to ensure your data is protected and secure.

We support your right to access and control your personal data. Whether you’re in California, the EU, or anywhere else in the world, our goal is to provide you with transparency, clarity, and options when it comes to your privacy.

Children’s Policy

We do not knowingly collect data from children under 13. Puzzle Bliss is intended for adult use. We do not knowingly gather information from anyone under the age of 13. If we discover we’ve accidentally collected such information, we’ll delete it promptly.

We’re committed to protecting children’s privacy and do not market to or collect data from users under 13.

international data transfers

Your data may be processed in the United States. Since Puzzle Bliss is based in California, your information may be transferred to servers in the U.S. if you’re visiting from another country. We follow standard data protection practices to ensure your data is handled responsibly.

Even if you’re outside the U.S., we protect your data using industry best practices.

Data Security

Protecting your personal information is a top priority at Puzzle Bliss. We understand how important it is to keep your data safe, especially in an online environment. That’s why we use a combination of physical, electronic, and administrative safeguards to prevent unauthorized access, use, alteration, or disclosure of your personal information.

We implement the following security measures:

Secure Payment Processing: All transactions are processed through trusted third-party payment providers (Stripe and PayPal), which use industry-standard encryption and PCI-compliant security protocols. Your payment details are never stored on our servers.
Secure Browsing: Our website is protected by HTTPS, which encrypts the data transmitted between your browser and our servers. This helps ensure your information stays private.
Account Protection: If you create an account on our site, your password is encrypted. We recommend using a strong, unique password and keeping it confidential.
Limited Access: Access to personal data is restricted to authorized team members and service providers who need it to perform specific business functions.
Third-Party Compliance: We work only with third-party providers who maintain robust security practices and are committed to protecting your data.
Regular Monitoring: We monitor our systems for vulnerabilities and attacks, and we take immediate action if any security risks are identified.

While no method of transmission over the Internet or electronic storage is completely secure, we do everything we can to minimize risk and protect your personal information.

We encourage you to take precautions on your end as well—such as logging out of your account when using a shared device and keeping your password private. Together, we can help ensure your information remains safe and secure.

updates to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page.

We do not send individual notifications for policy changes. We encourage you to review this page periodically so you stay informed about how we protect your personal information.

By continuing to use our website after changes have been posted, you acknowledge and accept the updated Privacy Policy.

contact us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, we’re here to help. Reach out to the Puzzle Bliss Team anytime—we’re happy to assist you and ensure your data is handled with care.