Shop Policies

Shop Policies: Last updated March 22, 2025

Shop Policies Overview

Welcome to Puzzle Bliss! We want your experience to be smooth, enjoyable, and clear. These shop policies explain how orders, downloads, payments, customer service, and personal use licensing work on puzzlebliss.com. Please read this page before making a purchase so you know exactly what to expect.

Product Format and Delivery

All Puzzle Bliss products are digital downloads. We do not sell or ship physical goods. After checkout, you’ll receive a confirmation email with a link to download your puzzle book or activity page in PDF format. You can also access your files through your account if you created one at the time of purchase.

Please make sure your device can open PDF files and your printer is working before ordering. Our files are designed to be compatible with standard printers and common PDF readers. We are not able to troubleshoot individual device, software, or printing issues.

Pricing and Payment

All prices are listed in U.S. dollars and subject to change at any time. You will see the total cost, including any applicable sales taxes, at checkout. We accept secure payments through Stripe and PayPal. Puzzle Bliss does not store or access your credit card or banking information.

Order Confirmation

Once your payment is successful, you’ll receive an order confirmation email with your download link. If you don’t see the email within a few minutes, please check your spam or promotions folder. If it’s not there, contact us at hello@puzzlebliss.com and the Puzzle Bliss Team will help you out.

Refunds and Returns

Because our products are digital and instantly accessible, we do not offer refunds, returns, or exchanges. All sales are final. If you experience a problem with your file (such as a download error), email us and we’ll be happy to help resolve the issue.

File Access and Expiration

You’ll receive a download link via email and, if you created an account, access through your account dashboard. Download links do not expire, but we recommend saving your files immediately and backing them up. Puzzle Bliss is not responsible for lost files due to device failure, accidental deletion, or storage issues.

Shop Policies: License and Usage

Your purchase includes a personal-use license. You may print as many copies of the file as you like for your own personal enjoyment. However, you may not resell, share, upload, or redistribute the digital files or any printed versions. You may not use our products in classrooms, events, or for commercial purposes without our written permission.

Sharing files or using them in a way not allowed by our license is a violation of our terms and may result in legal action. Read more about our Terms and Conditions of use here.

Customer Service

We’re here to help. If you have any questions about your order, need assistance with a download, or want to get in touch, you can email us anytime using our contact form here or by email at hello@puzzlebliss.com. We aim to respond within 24 business hours.

Privacy Policy

We take your privacy seriously. We never sell or share your personal information. We use your email and order information only to deliver your files, provide updates about your purchase, or send newsletters if you’ve subscribed. For full details, please read our Privacy Policy.

Terms and Conditions

By making a purchase or using our website, you agree to follow our Terms and Conditions. These Terms explain your rights, responsibilities, and the rules for using puzzlebliss.com. For more detailed information on licensing, user eligibility, payments, and legal matters, please visit our full Terms and Conditions page.

Shop Policies: Updates

We may update these Shop Policies from time to time to reflect changes in our products or services. We post all updates on this page with the effective date at the top. Your continued use of puzzlebliss.com after a policy update means you accept the changes.

Contact

If you have questions about our shop policies or need help with anything at all, we’d love to hear from you. Please reach out using our contact form and we will get back to you as soon as possible, usually within 24 business hours.